betji365
Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data betji365 collects from players in Bangladesh and across South Asia, how that data is used, who it may be shared with, and the rights you have over your own information. We are committed to handling your data with transparency, security, and respect.
This Privacy Policy applies to all users who access or register on the betji365 platform, including players based in Bangladesh, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across the South Asia region. By creating an account or continuing to use betji365, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. Please read this document carefully alongside our Terms & Conditions and Responsible Gaming policy.
01 Data We Collect
betji365 collects personal data only to the extent necessary to deliver a safe, fair, and personalised betting and gaming experience for our Bangladesh players. The categories of personal data we collect are as follows:
Registration Data
When you create a betji365 account, we collect the information you provide directly during the registration process, which typically includes:
- Full legal name (as it appears on your government-issued identity document)
- Date of birth (to verify that you are at least 18 years of age)
- Email address
- Mobile phone number (used for account verification and two-factor authentication)
- Residential address, including city, district, and postcode
- Preferred currency (BDT or INR)
- Username and encrypted password
Identity Verification (KYC) Data
In accordance with our Know Your Customer obligations, betji365 collects copies of identity documents when you request a withdrawal or when our compliance team triggers a verification review. KYC documents we may request include:
- National Identity Card (NID) issued by the Bangladesh Election Commission
- Valid passport (bio-data page)
- Recent utility bill or bank statement as proof of address (issued within 90 days)
- Screenshot or confirmation of mobile banking account ownership (bKash, Nagad, Rocket, or Upay registered in your name)
Transactional Data
betji365 automatically records all financial activity conducted through your account, including deposit amounts and timestamps, withdrawal requests and their processing status, payment method identifiers (mobile number associated with your bKash or Nagad account, masked card numbers for Visa/Mastercard), and your BDT or INR account balance history.
Betting & Gaming Activity Data
We record the full history of your activity on the betji365 platform — including cricket bets placed (BPL, IPL, T20 World Cup, ODI, Test matches), casino game sessions (Evolution Gaming live tables, Pragmatic Play slots, Spribe crash games), crash game outcomes, and all associated stakes, odds, and settlement amounts.
Technical & Device Data
When you access betji365 via a web browser or mobile device, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type and screen resolution, session duration, pages visited, and referring URL. This data is used for security monitoring, fraud prevention, and service optimisation.
| Data Category | Source | Collection Method |
|---|---|---|
| Registration data | You (directly) | Account registration form |
| KYC / identity documents | You (directly) | Document upload portal |
| Transactional data | Payment processors (bKash, Nagad, Visa) | Automated transaction logs |
| Betting & gaming history | Platform activity | Automated system logs |
| Device & technical data | Your device / browser | Cookies, server logs |
| Communications data | You (directly) | Live chat, email, support tickets |
02 How We Use Your Data
betji365 processes your personal data only for clearly defined, legitimate purposes. We do not sell your personal data to third parties for their own marketing use. The specific purposes for which we process your data are:
Account Management & Service Delivery
Your registration data is used to create and maintain your betji365 account, authenticate your identity at login, process deposits and withdrawals via your registered payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and provide access to the full range of betting and gaming services on the platform — including cricket betting, live casino, slots, and crash games.
Identity Verification & Regulatory Compliance
KYC data is processed to verify your identity before processing withdrawals, confirm that you are at least 18 years of age, check that you are not a politically exposed person (PEP) or subject to sanctions, and comply with applicable anti-money laundering (AML) regulations. This processing is necessary for compliance with legal obligations applicable to betji365.
Fraud Prevention & Security
betji365 uses device data, IP addresses, and behavioural patterns to detect and prevent fraudulent activity on the platform — including multi-accounting, bonus abuse, use of prohibited betting software, identity theft, and unauthorised account access. Security monitoring is conducted in the legitimate interests of betji365 and our player community.
Responsible Gaming
We monitor your betting activity patterns to support our responsible gaming obligations — including identifying players who may be showing signs of problem gambling behaviour, enforcing deposit limits and self-exclusion requests, and sending responsible gaming communications where warranted. See our Responsible Gaming page for full details of available tools.
Customer Support
When you contact betji365's 24/7 support team via live chat or email, we process your communications data to investigate and resolve your query, maintain a record of your support history, and improve the quality of our customer service operations.
Marketing Communications
With your consent, betji365 may send you promotional emails or SMS messages about new bonuses, cricket tournament offers (BPL, IPL, T20 World Cup specials), seasonal promotions (Eid, Pohela Boishakh, Victory Day), and platform updates. You may withdraw your marketing consent at any time by contacting support at support@betji365 or using the unsubscribe link in any marketing communication.
Marketing Opt-Out: Opting out of marketing communications will not affect your ability to use the betji365 platform. You will continue to receive transactional messages (e.g., deposit confirmations, withdrawal updates, account security alerts) regardless of your marketing preference.
Platform Improvement & Analytics
Aggregated and anonymised usage data is analysed to understand how players navigate the betji365 platform, identify technical issues, test new features, and improve the overall user experience. This analytics processing uses data in a form that does not identify individual players.
03 Data Sharing
betji365 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the limited circumstances described below.
Payment Processors
To process your deposits and withdrawals, betji365 shares the minimum necessary data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card-processing networks (Visa, Mastercard). These partners act as independent data processors under their own privacy policies and are required to handle your data only for the purpose of processing the specific transaction.
Game Studio Providers
betji365 integrates games from third-party studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi. When you launch a game, a session token and anonymised player identifier may be passed to the game provider's platform to enable gameplay. These providers do not receive your full personal profile or financial data.
Identity Verification Services
Where betji365 uses third-party KYC or identity verification vendors to assist with document verification, those vendors receive only the specific documents and data points required for the verification task and are contractually bound to delete that data once verification is complete.
Legal & Regulatory Disclosure
betji365 may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required by applicable law, in response to a lawful court order, or to protect the rights, property, or safety of betji365, our players, or the public. We will notify you of such disclosures where legally permitted to do so.
Business Transfers
In the event that betji365 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change in data controller status via a prominent notice on the betji365 platform or by direct communication to your registered email address.
All third-party vendors who receive personal data from betji365 are required to maintain appropriate technical and organisational security measures and to process that data solely in accordance with betji365's instructions and applicable data protection law.
04 Cookies & Tracking
betji365 uses cookies and similar tracking technologies to ensure the platform functions correctly, to personalise your experience, and to gather analytics data that helps us improve our services. This section explains what cookies we use and how you can manage your preferences.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and the items in your bet slip — so that your next visit is smoother and more personalised. Cookies cannot execute code or deliver viruses and do not access other files on your device.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core platform functions: login sessions, secure page access, bet slip persistence, deposit flow. | Session / up to 24 hours |
| Functional | Remember your currency preference (BDT/INR), language setting, and responsible gaming limit configurations. | Up to 12 months |
| Analytics | Measure page views, session lengths, navigation paths, and feature usage to improve the betji365 platform. | Up to 24 months |
| Security | Detect and mitigate fraudulent activity, bot traffic, and unauthorised login attempts. | Session / up to 30 days |
Managing Your Cookie Preferences
Strictly necessary cookies cannot be disabled as they are essential to the operation of the betji365 platform. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies via the privacy or security settings menu. Please note that disabling functional or analytics cookies may affect the quality of your experience on betji365.
On mobile devices, you may also limit ad tracking and cookie usage through your device's privacy settings (typically found under Settings > Privacy on both Android and iOS).
betji365 does not use cookies to serve third-party advertising or to track your browsing activity on websites other than betji365 itself. Our analytics cookies collect data in aggregate form only and do not personally identify individual players.
05 Data Security
betji365 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your device and the betji365 servers is encrypted using industry-standard SSL/TLS protocols. You can verify this via the padlock icon in your browser's address bar.
- Password Hashing: Your account password is never stored in plain text. betji365 uses strong cryptographic hashing algorithms to store password data securely.
- Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your betji365 account. 2FA requires you to confirm your identity via a second channel (SMS or authenticator app) in addition to your password at every login.
- Firewall & Intrusion Detection: betji365's infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for abnormal access patterns.
- Access Controls: Access to personal data within betji365's internal systems is restricted to staff who need it to perform their job functions, and all such access is logged and audited.
Your Responsibilities
While betji365 takes every reasonable precaution to protect your data, you also have an important role in keeping your account secure. We recommend that you:
- Use a strong, unique password for your betji365 account that you do not use on any other platform.
- Enable two-factor authentication via your account security settings.
- Never share your login credentials, OTP codes, or 2FA tokens with anyone — including individuals claiming to be betji365 support staff.
- Log out of your betji365 account when using a shared or public device.
- Notify betji365 support immediately at support@betji365 if you suspect any unauthorised activity on your account.
Phishing Warning: betji365 will never contact you via SMS, WhatsApp, or email asking you to provide your password, OTP, or full card details. If you receive any such communication purportedly from betji365, do not respond and report it to support@betji365 immediately.
06 Your Privacy Rights
betji365 respects your right to control your personal data. The following rights are available to all registered players, subject to certain legal limitations and conditions:
Right of Access
You have the right to request a copy of all personal data that betji365 holds about you. This includes your registration details, KYC documents on file, transaction history, betting activity records, and any communications you have sent to the support team. Access requests will be fulfilled within 30 calendar days of receipt.
Right to Rectification
If any of the personal data betji365 holds about you is inaccurate or out of date, you have the right to request correction. For most standard data fields (email address, phone number, residential address), corrections can be made directly through your account profile settings. Changes to your legal name or date of birth require submission of a supporting identity document.
Right to Erasure
You may request deletion of your personal data in certain circumstances — for example, where your account is closed and no legal obligation requires us to retain the data. Please note that betji365 is required by AML regulations to retain certain transaction and identity records for a minimum period even after account closure (see the Data Retention section below). Erasure requests that conflict with legal retention obligations cannot be fulfilled in full, but we will delete all data that we are not legally required to keep.
Right to Restrict Processing
You may request that betji365 restricts the processing of your personal data in specific circumstances — for example, while a data accuracy dispute is being resolved. During a processing restriction, betji365 will continue to store your data but will not actively use it for purposes beyond storage.
Right to Data Portability
Where your data has been collected on the basis of consent or contract, you may request that betji365 provides your data in a structured, commonly used, machine-readable format (such as CSV) to enable you to transfer it to another service provider.
Right to Object to Marketing
You have an unconditional right to object to the processing of your personal data for direct marketing purposes. To exercise this right, contact us at support@betji365 or use the unsubscribe mechanism in any marketing communication you receive from betji365.
How to Exercise Your Rights
To submit any privacy rights request, contact the betji365 data team at support@betji365 with the subject line "Privacy Rights Request" and a clear description of your request. We may ask you to verify your identity before processing any request to protect you against unauthorised access to your data. We will acknowledge all requests within 72 hours Bangladesh Standard Time (BST, UTC+6) and aim to fulfil them within 30 calendar days.
07 Data Retention
betji365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods we apply to the main categories of data are outlined below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / legal compliance |
| KYC identity documents | Duration of account + 5 years post-closure | AML / regulatory obligation |
| Transaction records | Duration of account + 7 years post-closure | Financial record-keeping |
| Betting & gaming history | Duration of account + 5 years post-closure | Dispute resolution, audit |
| Support communications | 3 years from last interaction | Quality assurance, disputes |
| Device & technical logs | Up to 12 months (rolling) | Security monitoring |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent compliance |
Once a retention period expires and no further legal basis exists for retention, betji365 will securely delete or anonymise the relevant personal data. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
If you request closure of your betji365 account, your account will be deactivated and you will no longer be able to log in. However, your personal data will be retained for the periods specified above in compliance with applicable financial regulations before being permanently deleted or anonymised.
08 Policy Updates & Contact
Changes to This Privacy Policy
betji365 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email to their registered address or via a prominent notice on the betji365 platform. The "Last Updated" date at the top of this policy will be revised accordingly.
We encourage all betji365 players to review this Privacy Policy periodically — particularly before making deposits or engaging in significant betting activity — to remain informed about how your data is being handled. Continued use of betji365 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
Children's Privacy
betji365 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If betji365 becomes aware that a registered account is held by a person under 18, that account will be suspended immediately, all funds will be withheld pending investigation, and all associated personal data will be deleted as soon as the investigation is complete. Parents or guardians who believe their child has registered on betji365 should contact us immediately at support@betji365.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way betji365 processes your personal data, please contact our dedicated privacy team:
- Email: support@betji365 (subject line: "Privacy Enquiry")
- Live Chat: Available 24/7 via the betji365 platform
- Response Time: All privacy enquiries acknowledged within 72 hours BST (UTC+6)
Formal Complaints: If you are not satisfied with betji365's response to a privacy concern, you have the right to escalate the matter through appropriate legal channels or consumer protection bodies available in your jurisdiction. betji365 will cooperate fully with any lawful investigation into its data-handling practices.
How betji365 Protects Your Privacy
From SSL encryption to strict data retention policies, here is what betji365 does every day to keep your personal information safe and your account secure.
SSL Encryption
Every data exchange between your device and betji365 is protected by SSL/TLS encryption — the same standard used by major banks. Your personal details, payment data, and login credentials are never transmitted in plain text.
KYC & Identity Verification
betji365's robust KYC process confirms that every player is who they claim to be — protecting our Bangladesh player community from identity fraud, account theft, and unauthorised withdrawals.
No Data Selling
betji365 does not sell, rent, or trade your personal data to third-party advertisers or data brokers — ever. Your information is used only for the purposes described in this Privacy Policy and nothing beyond.
Secure BDT Payments
Deposits and withdrawals via bKash, Nagad, Rocket, and Upay are processed through encrypted payment channels. betji365 never stores your full mobile banking PIN or account password — only the minimum identifier needed to route your transaction.
Defined Retention Limits
betji365 does not keep your data indefinitely. Clear retention periods govern every category of personal data we hold. Once a retention period expires and no legal obligation remains, your data is securely deleted or anonymised.
Your Rights, Respected
Access, rectify, erase, or port your data at any time by contacting our privacy team. betji365 acknowledges all privacy rights requests within 72 hours Bangladesh Standard Time and aims to fulfil them within 30 calendar days.
Ready to Play on betji365?
Your data is safe with us. Explore cricket betting, live casino games, crash games, and slots — all with fast BDT payouts via bKash and Nagad. 18+ only. Please play responsibly.